GTR99's Commitment

Gtr99 Responsible Gaming – Play Safe

Q: How long does it take for my deposit limit to take effect?

The deposit limit you have reduce will take effect immediately with no delay. On the other hand, if you wish to increase your deposit limit, there is a 7-day waiting period before the new limit takes effect. This policy exists to give you time to think and ensure your decision is a considered one.

We believe that online gambling should be an enjoyable source of entertainment, not something that causes stress or hardship. At GTR99, we provide a full suite of tools so you stay in control at all times.

18+

Minimum Age Requirement

24/7

Support Ready to Help

Available Control Tools

Cost of Using These Tools

Why Does Responsible Gaming Matter?

For most people, playing at an online casino like GTR99 is a way to unwind and have fun after a long day. It is a legitimate, enjoyable form of entertainment that, when managed well, causes no issues at all. However, GTR99 recognises that for a small number of individuals, gambling can present more serious challenges if not handled wisely.

That is why we have built a suite of easy-to-use control tools accessible directly from your account. You do not need to contact anyone — everything can be done on your own in just a few minutes. Deposit limits, loss limits, a temporary break, or full self-exclusion — all of it is right at your fingertips.

We also train our support team to identify early signs of problem gambling and to provide guidance and assistance to anyone who needs it. At GTR99, our members' well-being is a priority — not just a talking point.

Remember: Responsible gambling starts with you. Set your limits before playing, stick to them, and never chase losses with bigger bets.

Safe Play Principles

Only play with money you can afford to lose
Set time and spending limits before you start
Do not play when you are in an unstable emotional state
Do not borrow money to gamble
Take regular breaks and enjoy other activities

Responsible Gaming Control Tools

All these tools are available free of charge in your gtr99 account – no fees, no complicated conditions.

Deposit Limit

Set the maximum amount you can deposit into your gtr99 account on a daily, weekly, or monthly basis. Once the limit is reached, additional deposits will not be processed until the period resets.

Loss Limit

Control how much you are willing to lose within a given time period. Once your set loss limit is reached, our system will automatically end your gaming session.

Session Time Limit

Set how long you want to play in a single session. The system will remind you when time is almost up and automatically log you out once the limit is reached.

Temporary Break (Cooling-Off)

Need a short break? Activate cool-off mode for 24 hours, 7 days, or 30 days. During this period, your account cannot be used for playing, but you can still withdraw your balance.

Self-Exclusion

If you feel that gambling has started to interfere with your life, you can self-exclude from the GTR99 platform for a period of 6 months, 1 year, 5 years, or permanently.

Promotional Notification Controls

Turn off all promotional emails, bonus offers, or notifications that may encourage you to play more. You can manage these preferences at any time in your account settings.

How to Use the Control Tools

Activating responsible gaming tools on GTR99 is straightforward and can be done entirely on your own without waiting for approval. Here are the steps:

Tip: Set your limits right after opening your account, not after you feel there is a problem. Prevention is far easier than recovery.

Keep in mind that when you reduce a limit (e.g., lowering your deposit limit), the change takes effect immediately. However, if you wish to increase a limit, there is a 7-day waiting period to ensure your decision is final and not impulsive.

For self-exclusion, once activated, it cannot be cancelled before the set period expires. This is a protective measure designed for your own benefit.

1 Log In to Your GTR99 Account

Access your account via the Login button at the top of the website. Make sure you are using the correct account credentials.

2 Go to the Account Settings Section

Click on your profile icon or username, then select "Settings" or "Responsible Gaming" from the dropdown menu.

3 Choose Your Preferred Control Tool

Select from the list of available tools – deposit limit, loss limit, time limit, temporary break, or self-exclusion.

4 Set Value and Confirm

Enter your desired limit value or duration and click "Save". Changes will take effect in accordance with the stated policy.

GTR99's Commitment to You

These are not just policies on paper. Every commitment listed here is something we actively put into practice every day in the operation of the GTR99 platform.

Strict Age Verification Every new member registration goes through an age verification process. Individuals under 18 are not permitted to open an account or play on our platform under any circumstances.

Trained Support Team GTR99 support staff are specially trained to identify signs of problem gambling and to offer assistance or referrals to appropriate resources.

No Marketing to At-Risk Individuals Members who have activated self-exclusion or a temporary break will be fully removed from all marketing lists and will not receive any promotional offers.

Gaming Pattern Monitoring Our system actively monitors betting patterns and will reach out to members if signs of high-risk activity are detected, to offer support.

Recognise the Warning Signs

Gambling problems rarely develop overnight. They typically grow gradually, and many people do not realise it until their daily lives are already affected. Recognising the early warning signs is key to taking action before things become more serious.

Note: If you identify with more than three of the signs below, we encourage you to use our control tools or contact GTR99 support immediately.

Gambling with money meant for essential needs such as rent, bills, or food
Feeling stressed or anxious when unable to play
Chasing losses by continuing to play and increasing your bet amounts
Lying to family members or friends about your gambling activity
Neglecting work, family, or social responsibilities due to gambling
Borrowing money or selling assets to fund gambling
Believing that gambling is the only way to solve financial problems
Feeling guilty or regretful after playing but being unable to stop

Rate Yourself

Answer the following questions honestly. This is not a formal test, but a self-reflection exercise that can help you assess your relationship with gambling:

1 Have you ever played longer or spent more than you originally planned?

2 Have you ever felt the need to hide your gambling activity from your loved ones?

3 Have you ever used savings or borrowed money for gambling purposes?

4 Do thoughts of gambling interfere with your focus at work or in daily life?

5 Have you ever tried to stop gambling but failed despite your best intentions?

6 Have family members or friends ever expressed concern about your gambling habits?

If you answered "yes" to more than two of the questions above, consider speaking with the GTR99 support team or seeking professional help. There is no shame in asking for help.

FAQ – Responsible Gaming

Answers to the questions most frequently asked by GTR99 members about our control tools and policies.

No. Self-exclusion at gtr99 is final for the duration you select. This is an intentional protective feature so your decision is shielded from momentary impulses. After the period ends, you will need to contact our support team directly to reactivate your account, and an additional 7-day waiting period applies.

Any balance remaining in your account is safe and can be claimed. During the self-exclusion period, you may still request a withdrawal of your balance through our customer support channel. Withdrawals will be processed as normal in accordance with GTR99's standard terms.

The deposit limit you have reduce will take effect immediately with no delay. On the other hand, if you wish to increase your deposit limit, there is a 7-day waiting period before the new limit takes effect. This policy exists to give you time to think and ensure your decision is a considered one.

Not at all. All responsible gaming tools at gtr99 – including deposit limits, loss limits, temporary breaks, and self-exclusion – are completely free for all registered members. gtr99 believes that access to self-protection tools is every user's right, not a paid privilege.

GTR99 uses a multi-layer age verification process during registration, including identity document verification. Our KYC (Know Your Customer) process ensures that only individuals aged 18 and above can open an account and make a deposit. We also support the use of parental control software to prevent unauthorised access.

In Malaysia, there are several professional support resources you can reach out to, including Talian Kasih 15999 (Department of Social Welfare) and counselling services at government hospitals. The GTR99 support team can also provide guidance and referrals to appropriate help resources. You do not have to go through this alone.

Play Fun, Play Safe with GTR99

Register an account today and set your gaming limits from the start. GTR99 delivers a premium entertainment experience with the assurance that your well-being is always our top priority.

You must be 18 years of age or older. If you need assistance, contact our support team 24/7.